wen's Privacy Policy

Introduction and Applicability

This privacy policy applies to the wen platform and all services connected to it. When you visit the wen website, create an account, or use any of its services, the terms of this policy apply to you.

This privacy policy, together with wen's Terms and Conditions, forms a complete agreement between you and us. Continuing to use the platform means you accept all terms of this policy. If you object to any part of this policy, please refrain from using wen's services.

This document has been prepared in accordance with the data protection laws and regulations in force in Bangladesh. wen believes that users should have control over their own information, and to that end we always follow a policy of transparency.

What Types of Information Are Collected

2.1 — Registration and Identity Information

When creating an account, wen collects the following information:

• Full name, date of birth, and nationality
• Email address and mobile number
• The user's preferred username and password (stored in encrypted form)
• National ID card or passport details (for identity verification)

2.2 — Financial Transaction Information

For deposits and withdrawals, we collect payment method information. Transactions on wen can currently be made via bKash, Nagad, Rocket, Upay, and bank transfer. Records of every transaction are stored securely. Full card numbers or bank login credentials are never stored.

2.3 — Usage Information and Technical Data

When you use the wen platform, certain information is recorded automatically, such as:

• IP address and device type
• Browser version and operating system
• Time spent on the platform and a list of pages visited
• Gaming activity and betting history
• Information obtained through cookies and similar tracking technologies

The Purpose of Data Collection

wen uses your information only for specific and legitimate purposes. Your information is never sold to third parties for commercial purposes.

• Account Management: To handle registration, login, and account security.
• Transaction Processing: For deposits, withdrawals, and bonus distribution.
• Identity Verification: To prevent fraud and confirm age verification (21+).
• Customer Support: To provide assistance via live chat and email.
• Service Improvement: To analyse user experience and improve the platform.
• Legal Obligations: To store and disclose information as required by applicable law.
• Marketing Communications: To inform you about offers and promotions, with your consent.

Your gaming habits may be monitored in accordance with wen's responsible gaming guidelines so that risks of excessive play can be identified in time.

Data Storage and Security

4.1 — Technical Security Measures

All data on wen is transmitted through SSL (Secure Socket Layer) encryption. Sensitive data stored on servers — particularly passwords and payment-related details — is protected with advanced encryption algorithms.

4.2 — Data Retention Period

Information is retained while your account is active and, after it is closed, for a specified period as required by applicable legal obligations. Financial transaction records must be retained for the long term, but all data is securely deleted once that period expires.

4.3 — Access Controls

Authorised wen staff may only access the information necessary to carry out their duties. A log of every access is recorded and regularly audited. If any unauthorised access is detected, immediate action is taken.

Information Sharing with Third Parties

wen never sells your personal information to third parties for commercial purposes. However, information may be shared in a limited number of circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, or a bank to complete transactions.
• Game Providers: With Pragmatic Play, Evolution, JILI, and other studios, for the operation of game services.
• Law Enforcement Authorities: In response to a valid request from a court or investigating body.
• Business Successors: In the event of a business transfer or merger, though the new party will remain subject to this policy.

The above third parties may have their own privacy policies. wen is not responsible for their policies, but we only work with trusted and secure partners.

Cookies and Tracking Technology

The wen website uses cookies and similar technologies. Cookies are small data files stored in your browser.

6.1 — Types of Cookies

• Essential Cookies: Essential for maintaining login state and managing sessions.
• Functionality Cookies: To remember your language and preferences.
• Analytics Cookies: To analyse website usage and improve the service.
• Marketing Cookies: To display relevant advertisements — you may disable these.

Cookies can be disabled from your browser settings, though doing so may cause some services to not work properly.

Your Rights

As a wen user, you have a number of legal rights over your own information:

• Access: You may request to see what information is stored about you.
• Correction: You may correct inaccurate or outdated information.
• Deletion: You may request that your information be deleted in certain circumstances.
• Objection to Processing: You may decline the use of your information for marketing purposes.
• Data Portability: You may receive your information in a common format.

To exercise any of the above rights, please contact the wen support team. We provide assistance in both Bengali and English, seven days a week, twenty-four hours a day, via live chat and email.

Protection of Minors' Information

wen provides services only to individuals aged 21 or older. We do not knowingly collect or process information from persons under 18. The age verification process at registration is mandatory.

If we suspect that a minor's information has been collected by mistake, we will take immediate steps to close the relevant account and delete the information.

Changes to the Policy

This privacy policy may be updated from time to time due to changes in wen's services, the adoption of new technology, or legal obligations. In the case of significant changes, users will be notified by email or a clear notice will be displayed on the platform.

If you continue to use the platform after a change, you will be considered to have accepted the updated policy. If you have any questions about this, you can find answers on our FAQ page.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact the wen support team:

• Live Chat: Start a chat directly from any page of the website (available 24 hours).
• Email: [email protected]

We review all requests as quickly as possible and respond in writing. Our commitment on matters of data protection is to operate with complete transparency and maintain your trust.